At Shaila Journey, we aim to ensure your complete satisfaction with every purchase. Please review our Return and Refund Policy to understand how we handle returns, exchanges, and refunds.

1. Payment Method

We offer Cash on Delivery (COD) only. As such, all refunds will be handled in accordance with our COD process.

2. Eligibility for Return

You may request a return or exchange if:

The product you received is damaged, defective, or not as described.

You report the issue within 2–3 days of receiving the item.

The item is unused, unworn, and in its original packaging with all tags, accessories, and components intact.

3. Non-Returnable Items

Returns will not be accepted for:

Products that show signs of use or wear.

Items returned after the specified return window.

Requests made due to a change of mind.

4. Return Process

To initiate a return, please contact us at [email protected]

Include your order number, a brief description of the issue, and clear photos if the product is damaged or incorrect. Once reviewed, we will coordinate with you to arrange the return pickup or guide you through the next steps.

5. Refund Process

Refunds will be issued in one of the following ways:

Cash refund at the time of pickup, if applicable.

Replacement product in case of damage or incorrect delivery, based on your preference and product availability.

Please note: Refunds will only be issued after the returned product is received and inspected by our team.

6. Exchange Policy

We offer exchanges for eligible items. If the requested item is out of stock, a refund or alternative solution will be offered.

If you have any questions about our return or refund process, please don’t hesitate to reach out at [email protected].