At Shaila Journey, we are committed to protecting your personal information and respecting your privacy. This policy outlines how we collect, use, and safeguard the information you provide when using our website.

1. Information We Collect

We collect personal information that you voluntarily provide when placing an order or contacting us. This may include:

Name

Phone number

Shipping address

Email address 

We do not collect or store any payment card or banking information, as we operate solely on Cash on Delivery (COD).

2. How We Use Your Information

We use your personal information for the following purposes:

To process and deliver your orders

To communicate with you about your order status

To respond to inquiries or support requests

To improve our services and user experience

Your information is only used internally and kept confidential.

3. Data Security

We take reasonable steps to protect your personal data from unauthorized access, disclosure, or misuse. All user information is stored securely and accessed only by authorized personnel for business purposes.

4. Cookies and Tracking

Our website may use basic cookies to enhance your browsing experience. These cookies do not collect personal information and are used only for functionality and basic analytics.

If you prefer not to allow cookies, you can disable them in your browser settings. However, this may affect some features of the website.

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5. Opt-Out Instructions

You may opt out of:

Order follow-up messages

Promotional or marketing communications

To opt out, simply contact us with your request at [email protected]

We will process your request within a reasonable time and ensure your preferences are respected.

6. Access and Correction

You have the right to request access to the personal data we hold about you and request corrections if the information is inaccurate or outdated. Contact us using the details below to submit a request.

7. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us.